Apple acknowledges ‘Sticky' keyboard issue, launches MacBook, MacBook Pro fix program

The touch bar on a new Mac Book Pro laptop in 2016

The touch bar on a new Mac Book Pro laptop in 2016

Apple past year even posted a support page detailing how users can use compressed air to clean out the keyboard themselves, however, that reportedly doesn't always work, with the issue returning.

After months of outcry from angry customers, Apple has finally acknowledged that the new keyboards have some serious problems. This made typing, as you can imagine, impossible.

Last month, AppleInsider combed through a small and insufficiently representative fix record dataset to come to some tentative conclusions-namely that the butterfly switch-equipped 2016 MacBook Pros experienced twice as many fix events related to the keyboard (excluding Touch Bar repairs) as the 2015 MacBook Pros that had the older chiclet design.

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For MacBook users experiencing issues, Apple has posted a support document on its website detailing the new keyboard service programme.

While Apple did replace my space key eventually, it wasn't without the usual AppleCare sale and ridiculous advice that the screen also needed replacing.

The company's new "keyboard service program" pledges to replace individual keys and - whenever it's necessary - entire keyboards on certain, more recent MacBook models. Apple says that models affected are covered by the Keyboard Service Program for four years after purchase, although this does not extend the general warrantly coverage for the devices. Not only this, but Apple will also be refunding any amount which the customers might have spent on getting their keyboard repaired in this time period.

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Worse, the butterfly keyboard design is endemic unreliable.

And, please, continue keeping the issue quiet so that Apple can keep receiving its industry-best brand reliability award from Consumer Reports, whose scores are based exclusively on owner feedback.

In April 2018, Johnston wrote a follow-up story that even after a replacement of her first keyboard, problems arose again, and she sold the laptop back Apple. Macbook users with flawed keyboards can head to Apple or Apple Authorised Service Provider to get the keyboard serviced free of charge. The Store will then examine the keyboard and swap the key or the whole keyboard depending on the situation.

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