Millennials across the United Kingdom have taken to Twitter to vent their frustration at the "shambles" launch of a new railcard for those aged 26-30, after the website crashed following the release of just 10,000. They also reassured customers at 10:20am that there were still railcards available, however there were still website difficulties due to the demand.
A spokesperson for Rail Delivery Group, which represents the train companies and Network Rail said: "We're sorry to those who have been unable to buy a trial 26-30 Railcard this morning". We were prepared for demand to be similar to that of previous trial launches.
"We are increasing the capacity on the website to better manage the high level of traffic".
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The site crashed, and many were unable to access it, and there were complaints that there were no notifications either by email or social media that the tickets had gone on sale.
The railcard is digital-only and is available to buy online or over the phone - it is unavailable for purchase at rail stations.
In a message to the National Railcards Twitter account at 7.48am, youth worker Josh Booth, from Leeds, posted: "Been trying to get 26-30 railcard since 7am, your website crashing and been on hold on the phone since then". Critics said that the process was "worse than getting a Glastonbury ticket". "Sort out your website to make it fair!"
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The Government promised that up to 4.5million Brits aged 26-30 will benefit from the card, but 10,000 "millennial" railcards were made available today as part of a trial of the scheme.
Tom Drury, from London, wrote: "The launch of the new railcard is a shambles".
The card is aimed at leisure travel, and will not be applicable to season tickets. Meanwhile, purchasing the railcard over the phone is also proving hard - The Independent has been on hold for more than 40 minutes at the time of writing (with no end in sight).
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