Amazon faces potential investigation after delivery complains

Amazon Prime customers report online retailer when Christmas gifts don't show up on time

Some Aamzon deliveries are not arriving on time

The problem is some people have been complaining Amazon hasn't managed to achieve that, and it could mean an investigation by the Advertising Standards Authority.

Customers using Amazon Prime, which promises "unlimited one-day delivery", have contacted the ASA and taken to social media to complain that deliveries are not being made on time. Amazon have a rule of customers having to wait 3 days for an investigation to check with the courier where the order is.

Amazon Prime is £8 a month, or £80 for the full year, and comes with a bunch of other perks like access to Prime Video, no minimum spend for free delivery, and exclusive offers.

Amazon claims, though, that Prime customers will be able to order for pre-Christmas delivery right up until Saturday (23rd).

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For its part, the ASA confirms this, stating: "We have received a handful of complaints (five) about Amazon parcel deliveries and we are at the initial assessment stage".

The Advertising Standards Authority has set its sights on Amazon, saying the online retail giant could be investigated after receiving complaints about its premium delivery service.

An Amazon spokesman told the BBC: "We can confirm the ASA is not now investigating".

The official line from the consumers' association Which? and Citizen's Advice is simple: If Amazon says a time, and they don't meet that time, then they're in breach of contract.

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Time is running out if you're hoping to get gifts delivered free for Christmas.

An Amazon spokesman addressed the delayed deliveries, adding: 'We'd ask any customers with questions about their deliveries to contact us'.

Amazon advises customers to contact customer services if packages are not delivered on time.

Information elsewhere on the site says: "Your order will be dispatched with the intention that it's delivered one day after dispatch".

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