IndiGo case on Delhi terminal

Screengrab of scuffle between a Indigo passenger and employees on October 15

Screengrab of scuffle between a Indigo passenger and employees on October 15

The is the latest in a series of incidents to have afflicted the airline, with reports over the past month including passenger assaultand a wheelchair mishap. Ltd decision relating to shifting a part of the airline's operations to a new terminal. "We ensure customer safety at all times", IndiGo said.After all the safety checks the flight resumed its journey, but not before a delay of one-and-a-half hours, the airline said.

On October 29, GoAir had shifted its entire operations to T2. till an expansion work at T1 is complete.

On the issue of shifting of operations by airlines from T1 to T2, Civil Aviation Secretary R N Choubey said the ministry is still working out a common ground.

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He then miscounted it and began to get frustrated and apologized to both the clerk and the customer waiting behind him. After the man left , the next customer, who posted the story on Facebook , thanked the cashier for being so patient.

Earlier in the day, AAI - the Lucknow airport operator - in a statement said that as per investigation, the incident happened due to "gross negligence of IndiGo staff as he chose the wrong path on the tarmac and mishandled the passenger".

The respondents to the petition are the ministry, DIAL, Airports Authority of India (AAI) and Directorate General of Civil Aviation (DGCA), as per the statement.

It is likely to come up for hearing tomorrow.

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On Monday, smoke emanating from a laptop triggered panic on a Bengaluru-bound IndiGo flight from Thiruvananthapuram. The DIAL has also directed other airlines to shift its entire flight operations to Terminal-2 with an aim to expand the overcrowded Terminal-1.

The airline further claimed that DIAL's decision could destroy IndiGo's business adding that the directions are completely "arbitrary" and do not have any nexus with the object sought to be achieved i.e., decongestion.

Delhi Airport spokesman confirmed the move but declined comments as the matter is sub judice.

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