Customers that now use the Harmony Link have begun receiving emails stating, "On March 16, 2018, Logitech will discontinue service and support for Harmony Link".
"The thought process was driven by the fact that we have something better, we're making it better all the time, it supports home control, voice assistants, and it does all the things that Harmony Link already did", Dooley said. The device launched back in 2011 and acted as a way to connect all universal remote compatible devices to a smartphone or tablet. Logitech has announced that it will stop supporting the device in March 2018. According to the information Ars Technica acquired, Logitech have decided not to renew a so called "technology certificate license" which will mean the Link will no longer work.
Logitech previously offered the free Hub upgrade only to those with current Link warranties.
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Interestingly enough, Logitech still offers support for its newer and more expensive "Harmony Hub", which has the same features as the Link but adds extra support for various smart home devices.
But customers are calling out Logitech for bricking a device that works perfectly fine for majority, presumably in the hopes of forcing an upgrade to a new device.
"I made a mistake. We first communicated to affected customers in August 2017 that we are offering a free Harmony Hub to replace a Link (if within warranty) or a discount on the Harmony Hub (if out-of-warranty)", the representative noted.
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If you did not receive your code for a replacement or discount, please send us an email at https://support.myharmony.com/email.
I understand some of you have Harmony Links that are working perfectly fine right now.
A Logitech employee highlights the expiry of a "technology certificate license" as the cause of the discontinuation in a response post. But for people out of warranty-possibly the majority of Harmony Link users, as the devices were last sold in 2015-they would just get a one-time, 35 percent discount on a new $100 Harmony Hub. We've refocused development resources on newer technologies, and therefore, we are not updating the Harmony Link certificate.
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