Equifax takes down customer service page after reports of new hack

Image JUSTIN LANE  EPA-EFE  REX  Shutterstock

Image JUSTIN LANE EPA-EFE REX Shutterstock

The September breach has led to class-action lawsuits and congressional investigations, while criticisms abound that Equifax executives sold off their stock within four days of discovering the break, and the security check offered by Equifax after the breach was fishing for more personal information as well as suffering technical breakdowns.

Equifax has taken a customer help page on its website offline as its security team investigates another potential cyber breach.

The news site Ars Technica, citing an independent security analyst, reported visitors to the Equifax site were being tricked into downloading an "adware" program which, when installed, delivers unwanted marketing messages.

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A Equifax spokesperson acknowledged the problem, saying, "Our IT and Security teams are looking into this matter, and out of an abundance of caution have temporarily taken this page offline". "We are aware of the situation", a spokesman said. The website is now down for maintenance. "We appreciate your patience during this time and ask that you check back with us soon".

Shares of Equifax were down about 1.7 percent at around 1:55 p.m. ET.

Hackers reportedly altered Equifax's credit report assistance page so that it would send users malicious software disguised as Adobe Flash.

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The latest hack comes more than a month after the Atlanta-based company announced a massive data breach that has affected as many as 145.5 million people.

As a credit reporting agency, Equifax keeps vast amounts of consumer data for banks and other creditors to use to determine the chances of their customers' defaulting.

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