As per police, Amazon grew suspicious after the refund request started originating from the same location in Delhi's North West region.
Shivam Chopra, a hotel management graduate, allegedly sought refunds on 225 mobile phones and managed to get it 166 times, as per a statement from Milind Dumbere, DCP (north-west), reported by Hindustan Times. He would then ask the delivery person to meet him at another place or a shop to receive his order, following which he would call Amazon India customer care to make his claims.
Two men have been arrested for allegedly duping Amazon India by claiming every time "not received the product" and demanding a "refund" after receiving the items at false address.
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Other than Shivam, a small telecom store owner Sachin Jain age 38 was also arrested because the store owner had supplied him almost 141 activated SIM for placing the order from Amazon. In March this year, just to check if the plan works fine, he ordered two phones, and when he asked for a refund for the two phones, he got the whole amount back.
Amazon India lodged a complaint in June this year alleging that an order for a total of 166 mobile phones had been placed this year by the accused, who would use gift cards to pay for the same.
Shivam used to sell those mobile phones on other e- commerce websites and at Gaffar Market in Karol Bagh, the police said. Since the addresses were incorrect, the delivery men failed to locate the address on the package and would call the accused for directions.
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Amazon India realized that it was being duped when they noticed a similar pattern of orders from one particular area.
A 21-year-old Delhi based boy named Shivam Chopra made nearly 50 lakhs just in two months April and May 2017 from Amazon.
Shivam's partner in crime, Sachin Jain, a small telecom store owner near his house who had supplied more than a 141 pre-activated SIM cards to Shivam Chopra. The police officials have recovered Rs 12 lakh in cash, 25 mobile phones and 40 bank passbooks during the investigations, Indianexpress.com reports. Subsequently refunds were initiated, they said.
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Besides, he had kept Rs 10 lakh with a close acquaintance as his safety net. When Amazon realised it was being deceived, it approached Delhi Police.