Consumer Reports No Longer 'Recommends' Microsoft Surface

The Surface Pro has faces issues with power management throttling backlight bleed and even noise

The Surface Pro has faces issues with power management throttling backlight bleed and even noise

Four Microsoft Surface laptops used to have the publication's "recommended" designation, but those recommendations have now been pulled.

CR claims that its data shows the breakage rate for Microsoft's laptops and tablets was "higher than most other brands". But to date, sufficient user feedbacks were collated, and the CR was able to come up with an estimate of the predicted reliability of Microsoft Surface laptops.

According to the Consumer Reports survey responses, the Microsoft devices were found to freeze, unexpectedly shut down or have issues with their touchscreens, Beilinson said. It also claims it can not recommend Microsoft devices with detachable keyboards (ie, the June Surface Pro) or clamshell Surface laptops.

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Similarly, Microsoft's Surface Book device launched around the same time and was greeted with a chorus of user complaints around bugginess and random crashes.

This conclusion covers the entire Microsoft Surface lineup, from the new powerful Surface Pro announced back in June to the Surface Book to the standard Surface laptops with clamshell designs. It also adds that in Microsoft's case the "estimated breakage rate for its laptops and tablets was higher" compared to other brands, and the "differences were statistically significant".

Finally, Panay shared the Surface Team's engagement on improving with every generation of devices and made a promise: "one thing that will never change is our commitment to our customers and our dedication to ensuring your Surface experience only gets better".

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Also, in our experiences with the range, we've experienced no distinct issues with reliability.

Talks about Microsoft working on a new Surface smartphone has been going on for years but so far, we have not seen or heard anything from Microsoft. Earlier this year, Consumer Reports declined to endorse Apple's Touch Bar-equipped MacBook Pro over inconsistent battery life performance, but updated its rankings after Apple released a software patch that fixed its issue.

As for the 25-percent reliability rate, the Microsoft hardware chief doesn't give the company's own, internal figures.

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Surface chief Panos Panay wrote a blog entry late on Thursday, titled "We stand behind Surface", insisting that most people are happy with their devices.

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